Frequently Asked Questions

Everything you need to know about our sustainable hydration solutions.

What makes Boxed Water more sustainable than plastic bottles?

Our cartons are made of 92% plant-based materials, including paper sourced from FSC-certified forests. They are 100% recyclable and have a significantly lower carbon footprint than traditional plastic bottles or aluminum cans.

Where does the water come from?

We source our water from regional municipal sources to minimize transportation emissions. The water undergoes an 8-step purification process, including reverse osmosis and UV filtration, to ensure a crisp, clean taste.

How long does shipping take?

Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.

Can I set up a recurring subscription?

Yes! You can choose to subscribe and save on your favorite sizes. Select your preferred frequency (every 2, 4, or 6 weeks) on the product page to enjoy a discount on every shipment.

Are the cartons BPA-free?

Absolutely. Our packaging is 100% BPA-free and contains no phthalates or harmful chemicals, ensuring your water stays pure and safe.

What is your return policy?

Due to the nature of food and beverage products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 15 days for a replacement or refund.